Terms and Conditions 

• CLASSES. All children 16 years and younger must be accompanied by a paying adult. No spectators will be permitted at any of our venues due to space restrictions.

• PAYMENT. Classes- Full payment is required before attending classes, if paying by cheque this will need to clear before attending.

• VOUCHERS. All vouchers are non-refundable. Each gift voucher is valid for a maximum of 12 months unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the gift voucher). If the customer or recipient is unable to utilise the voucher before the expiry date, then upon the customer contacting Cocoa-Bake prior to the expiry date on the voucher, an extension of 3 months will be given. Vouchers can only be extended if they are still inside their expiry date.

• CANCELLATION/CHANGE OF DATE. A 48 hr cancellation notice is required, no refund will be given if cancelled after this time. In the event that you are unable to attend your chosen date, provided you give 7 days notification we will do our best to find another suitable date. If no suitable date can be found, you can attend a different class with the same value, or similar, paying the difference if more. Should you fail to notify us and/or not attend on the date of the event, then you forfeit your tickets/ booking and no monies or alternative dates will be offered under any circumstances.

• EQUIPMENT. All equipment necessary to carry out the chocolate course will be provided by us as well as protective clothing and wash hand facilities. There will be toilets available and the premises will comply to all Health and safety requirements as well as current fire regulations. 

• DRESS CODE. Casual clothes and shoes, such as jeans and trainers/flat shoes, are recommended.

• Please arrive 10 mins before the star of the class. 

• ALLERGIES. If you or any of your group has a nut or other allergy, please notify us before attending, whilst not all chocolates have nuts, we cannot guarantee a nut free environment, and there could be traces of nuts.

• INSURANCE. We provide Public Liability Insurance for up to £2million for all events that we do.


ONLINE / OVER THE PHONE ORDERS

• PAYMENT. Bespoke Cakes/Chocolates- a non refundable deposit of £20 for orders under £100 and £80 for orders over £100, with full payment being made 2 weeks before the required date. All products bought are paid in full.  Cheques to be made payable to Cocoa-Bake.

• ORDERING. A weeks notice is advisable for when ordering celebration cakes and chocolates, with full payment being made upon collection/delivery, and the latest 3 months for Wedding orders. with full payment being made 2 weeks before the Wedding date.

• DELIVERY. A flat rate of £5 within a 10 mile radius of Derby, out of the 10 mile radius there's a 50p per mile  charge. Collection from the studio is free.

• REFUNDS are not available on edible items. If you are unhappy with with any cakes, chocolates or any other edible item from Cocoa-Bake, please let us know within 24h hrs of delivery, so we can try our best to resolve the problem. Any cake toppers, or chocolate decorations which you are not happy with, must be mentioned on delivery or collection.

 

• You may not reproduce, copy any of the materials or content on this website without written permission from Cocoa-Bake.

• Your Use of this Website. You may not use this website for any of the following purposes: disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

• transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

• interfering with any other person's use or enjoyment of the website; or

• making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.

• You will be responsible for our losses and costs resulting from your breach of the use of the website.